Love, Lust and Valentine’s Day

General, ,

I am pleased to share my latest post to the SHRM blog.

There were times when I cautioned HR to keep a firewall between Valentine’s Day and the workplace. The reason for the caution is the initial purpose of Valentine’s Day.

We all know that the initial purpose of Valentine’s Day was for individuals to express their love to those whom they love in a non-platonic way. I was tempted to say romantic, but I once had a manager deny there was any romantic relationship because “it was only sex.”

Over time, however, the meaning of Valentine’s Day has changed. Just look at cards to parents, grandparents, kids, etc. There is no sexual message.

Many employees acknowledge the day too by simply saying “have a nice Valentine’s Day.” I don’t think they mean: “I want you here and now.”

And, some managers will bring in Valentine’s candy or other treats. I don’t think they have any predatory motive.

So, I am not sure it is reasonable to say Valentine’s Day has no place in the workplace. Does that not make an employer seem excessively restrictive? And that may have an unintended effect of undermining critical restrictions.

But here are 8 guard rails to consider as we approach Valentine’s Day:

  1. Okay to say Happy Valentine’s Day. I would avoid happy V.D.
  2. Better to say Happy Valentine’s Day to a group than an individual. You don’t want anyone to feel singled out.
  3. Be thoughtful not only on what you say but also how you say it. An accompanying wink can make earnings disappear in a blink.
  4. Managers should be more careful if, when and how. Perhaps respond only but don’t initiate.
  5. Managers should never send a card, e-mail or social media message to a subordinate over whom they have direct or indirect authority. Most certainly the card should not include an audio of I Honestly Love You.
  6. Never ask anyone who their Valentine is or whether they have one, unless you want to be a defendant.
  7. Any food you might bring in can be shared without fanfare. Don’t need to say anything. The food will speak for itself.
  8. Remember, not everyone has a “Valentine” in the traditional sense. While not having an intimate partner is not a “protected group,” such individuals are human beings who matter. Be thoughtful on how such individuals may feel when we share what is a common bond to most but not all.

The business world is becoming painfully competitive. Sometimes businesses get lost in defining and crowing about their cultures without genuinely caring for people who compose it.

No, HR does not need to coddle employees, but we need to help bring back some of the warmth in our workplaces that has been replaced by an increase in harassing behaviors, bullying and political infighting.

That we need to be careful on Valentine’s Day not to send intended to unintended romantic messages does not mean that our workplaces would not benefit if our words and actions manifested the love we feel in our hearts.

If you share metaphorically a little love in your heart:
And the work world will be a better place
And the work world will be a better place
For you and me
You just wait and see

3 Ways Entrepreneurs Can Protect Employees From Trump’s Immigration Executive Order

In The News, ,

I am pleased to share my latest post to Entrepreneur.

On Friday, President Trump issued an executive order that:

  1. Suspends entry of all refugees to the United States for 120 days;
  2. Bars Syrian refugees indefinitely; and
  3. Blocks entry into the United States for 90 days for citizens of seven predominantly Muslim countries. The countries are: Iran, Iraq, Libya, Somalia, Sudan, Syria and Yemen

Four federal judges have blocked implementation of at least parts of the Executive Order. Even so, it appears the Administration will continue to enforce the Executive Order.

This is not a political but a business blog, so I will not focus on the issue of refugees, but focus solely on what the Executive Order means for employers relative to employees who have green cards or other foreign nationals who are lawfully working for them.

On Sunday, the White House Chief of Staff Reince Priebus said the Executive Order is not intended to apply to green card holders. Even so, it is not clear that this is the President’s position. Nor does it appear consistent with ongoing enforcement actions. Even if the Executive Order does not apply to green card holders, there are other foreign nationals lawfully working in the United States on temporary visas. Among the issues for employers to consider are the following three:

1. You can’t be certain employees who travel will be allowed to return.

Employers should not require (or even permit) employees with green cards or other visas from the seven designated countries to engage in business travel outside of the United States. If an employer requires or permits work-related travel outside of the United States as part of their jobs, at least two bad things may happen.

First, on a strictly business level, these employees may not be allowed to return to provide service to their employers. On a more personal level, these employees may be separated from their families and other loved ones. Caring for employees must go beyond work.

2. Educate affected employees about the risk of personal travel.

Employers cannot prohibit personal travel and you wouldn’t want to anyway. Indeed, a foreign national from one of the seven nations may have the legal right under the Family and Medical Leave Act to return to Iran to care for a parent with a serious health condition.

However, employers should consider talking about the risk of traveling outside the United States for those who hail from the seven countries covered by the Executive Order. But employers need to be careful how this is done. Even if well intended, a “rounding up” of employees from these seven countries to discuss the issue can lead only to greater anxiety and more. Plus, employees not from the seven countries may care about the issue, too.

Consider a communication to all employees. Analogy: if there is a new child care benefit, you would not announce it only to those known to have children.

3. Do you take a position?

We often have heard it said there are two topics we should try to avoid: politics and religion. Well, they are now the elephants in the corporate living room, and I am not sure employers can or should entirely avoid them.

A number of large technology employers have condemned the Executive Order. What should you do? Regardless of your politics or presidential vote, this Executive Order may negatively affect you as an employer. It already has increased anxiety among foreign nationals from the seven-targeted majority-Muslim countries.

At a very minimum, leaders are well advised to make clear that they will do what they reasonably can to protect their employees. An example of this may be, not putting employees at risk by sending them out of the country until this issue is resolved. Do not expect a quick resolution.

Some employers may want to go further and express their personal views. In doing so, employers are best to focus on the Executive Order and not the President who signed. it. Said otherwise, focus on the business issue. Some may conclude silence on the “political” issue is best. Fair enough. But sometimes the sounds of silence echo the loudest.

What Trump’s Immigration Executive Order Means for Employers

In The News, , ,

I am pleased to share my  latest article posted to Philadelphia Business Journal.

Last Friday, President Trump issued an executive order that:

  1. Suspends entry of all refugees to the United States for 120 days;
  2. Bars Syrian refugees indefinitely; and
  3. Blocks entry into the United States for 90 days for citizens of seven predominantly Muslim countries. The countries are: Iran, Iraq, Libya, Somalia, Sudan, Syria and Yemen

Four federal judges have blocked implementation of at least parts of the executive order.

Even so, it appears the Trump Administration will continue to back the order, causing questions to arise for employers and what it means for their employees who have green cards or other foreign nationals who are lawfully working for them.

Does the executive order cover individuals with green cards or other foreign nationals with the right to work in the United States?

The answer to this question is unclear. Members of the new administration have said it does not apply to those who hold green cards. But these statements are not law. Plus, even if the executive order does not apply to those with green cards, what about those who hold other visas to work in the United States? Until there is greater certainty, employers should assume the executive order may apply to all employees who are citizens of those seven-designated countries.

Should employers make clear that foreign nationals from the 7-designated countries do not have to travel?

Yes – employers should not require employees who are citizens from those seven affected countries to engage in business travel for them outside of the United States. Why not? We don’t know if they will be able to get back in! Such employees should be assured the absence of such travel will not have adverse impact on their employment status.

What if an employee who is a citizen of one of the seven impacted countries wants to engage in international business travel notwithstanding the executive order?

In these cases, employers may be tempted to say no to protect their employees from the unknown. But the courts have generally rejected “paternalism” as a defense to discrimination and this could be deemed discrimination based on national origin.

In these cases, employers should explain the personal risks the employee is voluntarily undertaking and ask him or her to acknowledge same in writing.

Can employers prohibit personal travel to their homelands by foreign nationals from the 7-designated countries?

This probably is overreaching and could be discriminatory. Is relying on an executive order the scope of which is unclear a valid defense to a national origin discrimination claim? I don’t know the answer and would not want any client to be the test case.

However, employers can and should communicate the risks of personal travel for some. At the same time, we don’t want employees from these countries to feel targeted. The reality is that many already do. So make sure the communication goes to all employees; also, employees not directly affected by the executive order care about their colleagues, too.

What will happen next?

I have no idea. I do know the situation if fluid, and that employers need to communicate with their employees. The level of fear and anxiety that can be found on social media does not remain there. It is in your workplaces, too

This is not legal advice pertaining to specific factual situations.

Mary Tyler Moore and Single Women

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I am pleased to share my post to the SHRM blog regarding the legacy of Mary Tyler Moore.

A lot has been written about the passing of Mary Tyler Moore. Perhaps we did not know at the time how ground breaking the Mary Tyler Moore show was. In retrospect, it is clear to us.

There are so many episodes that dealt with gender equality, including when Mary was paid less because she was a woman and denied opportunities because she was not a man. With a wonderful combination of strength and humor, she leaned in….and prevailed.

But there was something else about Mary Richards that is getting less attention: the fact that she was single. No, it was not because of a death or divorce but rather a choice.

I have spoken with many single women about workplace issues. A blog on this issue was slated for later this year but the timing unfortunately feels right now.

Single woman have shared with me:

1. They have been asked why they never married. Are married women (or men) asked why they choose to marry? The often unspoken assumption: it was a result, not a choice.

2. They sometimes feel excluded from discussion on managing work and life. While many single people have children, many others don’t. Our respect for life outside of work cannot be restricted to those of either gender who are married with children.

3. They at times feel marginalized when invitations to employer events include spouses, partners or significant others. I know some men who feel the same way. Why not just “adult guest?”

Yes, some state laws prohibit discrimination based on marital status. And, I don’t believe many women (or men) are denied jobs or opportunities because of their single status.

In fact, sometimes they may be given extra work, particularly if they don’t have children. The conscious thought process or implicit assumption: they don’t need to go home.

The dialogue about intimate relations has become refreshingly more inclusive. Yet, we sometimes fails to recognize those who are not in them.

Do single men face the same issues? I am not sure.

I think single men are often seen as having made that choice. Well, this is a choice more and more women are making, too.

So when we remember Mary Richards, we can remember her “spunk.” Lou Grant, I love spunk!

And, we should remember what a pioneer she was for women generally. But I suspect she holds a special place for single women everywhere.

In our workplaces, let’s continue to challenge ourselves to be more inclusive. It’s the least we owe Mary!

IT and HR Must Work Together to Improve Security

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I am pleased to share my latest article for SHRM regarding the role of HR in cyber security.

Cyber security is a significant concern for businesses, and it is only going to get bigger.

In 2016, many companies of all sizes were affected by cyber attacks from outsiders.

But some cyber security breaches are inside jobs. Sometimes they are deliberate. Other times, the breach is due to human error. Either way, these attacks can have disastrous effects.

The National Cyber Security Alliance, a Washington, D.C.-based think tank, reports that a data breach can shutter a small business. And a survey by Russian cybersecurity company Kaspersky Lab, 2016 Corporate IT Security Risks, stated that the average amount of damage caused by one attack may cost small and medium businesses up to $99,000.

The practice of cybersecurity carries with it legal and reputational implications. So the question becomes: Who owns these responsibilities?

However, I bristle at the notion that a single function “owns” an issue because then employees in other functions may believe by negative implication that they do not need to do anything. In this case, while IT plays a central role, ownership of cybersecurity must go beyond IT and include HR, among other departments.

Let’s divide HR’s role into five categories.

HR as the Problem 

Sometimes in HR we feel like we are the policy or procedure police. Well, sometimes we are the culprit, too. As you well know, HR has access to highly sensitive information, including employees’ Social Security numbers and some medical information. HR needs to evaluate whether the background check procedure for those seeking positions in the HR department is robust enough. In some organizations, criminal record and credit checks are done for some employees in finance and IT but not for employees in HR. HR needs to consider this gap.

HR Policies

HR may want to consider including in the employee handbook or other policies a summary, developed with IT, of do’s and don’ts relative to cyber security. This is not in lieu of but in addition to mandatory employee training.
Here is but one example: Employees must report immediately the loss of any device, including a mobile phone, that contains their employer’s confidential information. Immediate reporting and rapid wiping can mitigate the risk materially.

HR and Employee Training

As noted, employee training is essential. IT can develop the training program, but HR plays a key role, too. For example, HR can listen to the proposed program and make sure it works for the intended audience. Simply telling employees not to fall for phishing schemes is meaningless unless you define phishing and give concrete examples.

HR and a Rapid Response Plan 

In the event there is evidence that someone is appropriating confidential information, HR needs to be prepared to work with IT in questioning the employee and taking corrective action as appropriate. These are not IT investigations alone. IT should not be expected to have the expertise necessary to handle employee rights issues in the context of these investigations.

HR and a Business Continuity Plan 

If there is a cyber attack or an internal breach, whether deliberate or as the result of carelessness, the company is going to need to move quickly in response. How will the organization work if its systems are shut down? When must employees be paid if they cannot work? Legally, what notification requirements exist if certain employee information (or that of patients or customers) has been exposed? As with any other crisis, whether it be a weather disaster, an incident of violence or a pandemic, the role of HR in the business continuity plan cannot be underestimated.

The Problem With Saying Women Are Better At…

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I am pleased to share my latest post to Philadelphia Business Journal.

A recent study at Harvard T.H.Chan School of Public Health concluded that hospitalized patients treated by female physicians show lower mortality and readmission rates.

This study is getting a lot of media attention, and in many cases, the conclusions drawn go beyond the findings of the study.

Take, for example, the NPR headline: “Patients treated by Female Doctors Fare Better Than Those Treated By Men.” NPR is but one example. Here’s one more.

On a national TV program, the question was asked: who makes better doctors, women or men? Citing the report, the on-air talent said “women.”

But it is not just about doctors. The internet is replete with articles that report on studies that ask if or conclude that women are better leaders than men.

I understand why the Harvard study is vitally important. Women still face very real bias in medicine (actually, everywhere), and we need to increase our focus on the contributions of women that are often under-appreciated and profoundly unrecognized to combat that bias (including pay to which I will return).

But would we ever ask: who makes better doctors, white people or people of color? Hispanics or African Americans?

Of course not! But why is it okay with gender? Well, it’s not.

It’s no more okay than the surveys that ask would you rather work for a male or female boss? In some cases, the majority answer “men.”

Would we ever ask if you want to work for a person who is white or a person of color? The question indulges in bigotry and so does the question on gender. If someone want to choose the gender of their boss, let them start their own business and work for themselves.

We need to sell the benefits that go with diversity to increase support for smashing conscious bias and bringing to conscious awareness implicit bias. Stated otherwise, if we want to cream the crop, and who doesn’t, we need to harness the talent women bring to the table and not nearly enough is done to do just that.

But we need to be careful not to stereotype in our efforts to eradicate bias and increase inclusion. There is no such thing as “benign” stereotyping and here’s why.

First, the stereotyping creates higher expectations for its intended beneficiaries. It is not enough for women to be competent doctors, leaders, etc. No, they must reach our inflated expectations.

Let me give you an example. Let’s assume that the average male is a “5” on a scale of “1” to “9” in terms of core competencies. If we assume women are stronger, we may expect a “7.”

Now, we interview a woman who is a “6” and a man who is a “5.” She is the stronger candidate but he may appear better because he meets our expectations and she does not meet our inflated expectations.

Second, the stereotyping may result in discrimination against men of talent. This is both a talent and a legal issue. Under the law, gender bias knows no gender.

Finally, by focusing on gender, we don’t get at the root cause of what makes someone more effective. Our focus should be on competencies.

For example, in both leadership and medicine, strong communication skills are critical. That explains, in part, the results of the Harvard study.

So our focus should be on the communication and other skills that have resulted in women outperforming men. And, then we should make sure that, when we, hire, evaluate, promote and pay, we consider those key skills.

When we focus on competencies, as we should, it very well may mean that more women than men will thrive but we are recognizing a core skill and not unwittingly engaging in gender bias. In medicine, the failure to understand the difference literally can have life and death consequences.

Lost in the headlines beyond which many do not go is another key finding. The story within the story is that, while the women performed better than men in this study, they still made materially less money.

The gender pay gap is alive and well in medicine and virtually every aspect of corporate America. Of course, there are legal reasons to address it.

But the business imperative is just as great. Imagine if those gifted doctors who are women leave the profession out of frustration for being paid less, even where they not just meet but exceed the performance of their male peers? That, too, is a life and death issue, literally.

Swinging for Singles

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I am pleased to share my latest post to The SHRM Blog regarding goals in the new year.

As we start the New Year, many of us have made resolutions for personal growth in the professional space. After a few days off and the excitement of the promise of a new beginning, many of us set bodacious goals for ourselves. When we do so, we set ourselves up for failure.

To be clear, I am not talking about business goals. We need to stretch ourselves and often are stretched by the business needs beyond our own stretching. I am talking about how we handle ourselves in reaching those goals. That’s the kind of personal growth about which I write.

Many opportunities for growth are our strengths taken to the extreme. For example, we are driven but sometimes lack the patience with others who don’t drive at the same speed. This may leave them feeling less than so they deliver less than we expect of them.

The bodacious goal is to become as copacetic as the colleague who is deeply driven but also has breathtaking patience. You may not be wired that way. I for sure am not.

The more realistic goal is to try to be more patient (not patient) and think of specific situations where it is attainable. Not sure of what they are? Ask a trusted colleague. Or, think of times when you did not get the response you had hoped for and ask: what was my role?

When I was a little guy, I loved playing baseball. I had a great eye but was not very strong. So, I swung for singles and did rather well. When I swung for the home run, I missed every time. Actually, the same is true for doubles.

In life, I try to swing for singles. And, that includes in personal growth. I think if we are realistic and gentle with ourselves, we are more lucky to be successful and gentle with others.

So happy New Year and may the year be full of singles. And, if you miss the ball, keep swinging. If you improve by “only” 30%, you are batting 300. Not bad, huh?

This blog is not legal advice, should not be construed as applying to specific factual situations or as establishing an attorney-client relationship.

10 Ways to Celebrate the Holidays and Minimize Legal Risk

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I am please to post my most recent blog on 10 ways to maximize inclusion and minimize the risk of the holidays: https://www.entrepreneur.com 

The rapidly-approaching holiday season can be the most wonderful time of the year, but it also poses legal and employee relations challenges to entrepreneurs of all sizes. But most of these challenges can be mitigated with some thoughtful planning. So here’s a checklist of issues to minimize the risk that your December celebrations will result in January claims.

1. Don’t eliminate Christmas.
Don’t eliminate Christmas from the holiday season, says this Jewish guy. It’s a beautiful holiday that should be celebrated. And a Christmas tree is just fine, too. But what about those who don’t celebrate Christmas? Read on.

2. Include other holidays.
General rule for the holiday season: it’s about inclusion, not exclusion. Rather than excluding Christmas, recognize other holidays, such as Hanukkah and Kwanza. Consider a menorah and Kwanza basket along with the Christmas tree.

3. What holiday did you forget?
You don’t know what you don’t know. Profound. So, ask. Ask employees if there is a holiday that they would like to see included in the celebration (and that includes decorations).

4. What should you call your party?
“Holiday party” is the most inclusive term. Make your party more inclusive by having decorations and the music reflect diverse holidays.

Think also about your choice of decorations and songs. Those that are religious are more appropriate for religious celebrations (or for religious employers).

What if someone is offended by Bruce Springsteen’s “Santa Claus is Coming to Town”? May that be your biggest problem.

5. Should you serve alcohol?
Never serve it to minors. Make clear adults who get it for them will be fired. As for adults, take steps to minimize abuse, such as limiting drinks, providing lots of food or even making employees pay for alcohol and then donating the money to charity.

Even with restrictions, assume some people will abuse the alcohol you serve. Consider having cab vouchers ready for them without management knowing who the users are. This increases the likelihood that those who need vouchers will use them.

6. What about harassment?
December parties inevitably bring January claims about wandering hands, loose lips and… I’ll stop there. Remember, Jack Daniels is no defense.

This year, the EEOC has called out that alcohol is a risk factor when it comes to harassment, so focus proactively on this risk. Remind your employees that your harassment policy applies to the party. And make sure to name “designated watchers.”

Finally, if you are in management and you see or hear unacceptable comments or conduct, you must intervene. To see and ignore is to condone and increases your legal exposure.

7. What about the after-party?
To be blunt: no good comes from after-parties. Unless, you consider claims arising out of the after-party good. Make clear you are not sponsoring any after-party and do not allow employer money to be used for it. And never attend if you are in management. Attending is about as safe as walking on railroad tracks

8. How about gifts?
Here, too, anticipate the inappropriate. Remind employees that your harassment policy applies here, also. Stay away from the sexual or suggestive, such as gifts from Victoria’s Secret. Rule of thumb: if the gift is appropriate primarily for someone with whom you are intimate, don’t give it to an employee.

9. What about greetings?
It’s best to be general with your holiday greetings unless you know otherwise. The default should be “Happy Holidays.” But if you know someone is Christian, by all means wish that person a Merry Christmas. I know I do.

And I like when people wish me a “Happy Hanukkah” because they know I am Jewish. I am less thrilled if they are making assumptions. Make sure your employees don’t guess or assume anyone’s faith. Stereotypical assumptions here can cause myriad problems, including with customers.

10. Don’t forget the FLSA.
The Fair Labor Standards Act applies all year long, even during the holidays. So, don’t require or strongly suggest that employees attend parties outside of working hours. If you do, you may have to pay them to be miserable. Plus, if people don’t want to come, do you really want their misery there?

With all the difficulties that can accompany the holidays in the workplace, it’s a time to remember how lucky we are to be alive, and to love and to be loved. May peace be with you. Shalom.

Finale of Holiday Tale by Jewish Guy Who Wears a Chai

General, , , ,

I am pleased to share my latest post to The SHRM Blog regarding the holiday season and its impact on employment law.

You are an exhausted HR professional charged with making the holidays lively without inviting lawsuits. On the day of your company’s holiday party, you walk into the lobby of your building and see the elegant Christmas pine that you had helped decorate. As you behold it in its twinkling glory, a co-worker says, “That tree is inappropriate in the workplace.”

The co-worker is wrong. It is beautiful; Christmas can and should be acknowledged—so says the Jewish guy who wears his grandmother’s chai. By the way, Chai is a Hebrew letter that means “life,” and I proudly wear my grandmother’s pendant (and my grandfather’s ring).

There’s no reason to remove symbols of Christmas from holiday decorations. But recognize other holidays, too. A Hanukkah menorah and a Kwanzaa harvest basket would be nice additions.

By the way, size does matter. Imagine the message of five life-sized reindeer next to a Kwanza basket the size of a soup bowl.
Your encounter in the lobby, however, is just the beginning of a day of seasonal challenges.

In the elevator, you hear employees complaining about the holiday party. “I don’t want to go, but I feel like I have to,” one says. You take out a lawfully-prescribed pill. You filled the prescription after the last holiday party.

Of course, you would love to say, “Please, if you don’t want to go, by all means, don’t. Your present to me would be the absence of your presence.” It’s OK to think it, but please don’t say it (unless you are retiring at the end of the year). If you are planning on retiring: go for it (and tell me about it!).

In fact, unless the holiday party is scheduled during working hours, be careful not to require, or even strongly encourage, employees to attend—or else you may ring in the New Year with a wage and hour claim. Yes, Virginia, there is a chance an employee may claim the party is work.

Another person in the elevator is upset that the gathering is not called a Christmas party, while still another says that, as an atheist, she objects that there is any party at all. Oy vey, you think. Okay, perhaps I am projecting my thoughts and words on to you. But you get the idea.

Usually, it’s best to call your shindig a holiday party or seasonal celebration to maximize inclusion, but it is more than OK to mention the various holidays celebrated, including Christmas. In fact, please do. Inclusion does not mean eliminating anything that is not universally shared. It is the opposite!

As the elevator door opens to your floor, you see a large menorah with lit candles. Your receptionist thought it would add meaning to the season.

First, address the fire hazard by blowing out the candles (but don’t make a wish). Second, make it clear that employees cannot put up whatever decorations they want, wherever they want.

Reasonable guardrails can be established. There is a big difference between an employee’s office or work station and a public area, for example.

Two people are waiting for you in your office. One is dismayed that a co-worker gave him a thong as a holiday gift. The other is unhappy that there are no decorations recognizing the Buddhist holiday of Bodhi Day.

To prevent the first headache, let workers know that gifts must be appropriate. Tell them that excludes anything sexual, or otherwise inconsistent, with your equal employment opportunity (EEO) policy.

Consider also how you will deal with gifts of alcohol. What if you prohibit its possession on your premises?

Now, here comes my keen legal prowess: Send an e-mail to employees that reads, “If you receive alcohol as a gift, do not open or consume it at work, and please take it home the day you get it.”

As for decorations, invite people to make suggestions before you put them up. You can maximize spiritual inclusion if you involve employees in the process.

Okay, it’s “party time.” You run so quickly to the bar that you don’t even realize that you have knocked over two colleagues in your zest to get there.

Be careful. Control the amount of alcohol you choose to provide, as well as how much you yourself imbibe.

We know from the EEOC that alcohol is a risk factor relative to harassment. We also know that it poses serious safety risks relative to driving.

Ensure that you serve plenty of nonalcoholic beverages and food, too. Egg rolls are a must (inside joke).

Provide vouchers for cab rides home. Flag aggressively, etc.

Another way to minimize legal risk and help those in need: Consider charging for drinks and donating all of the money to a charity (and matching the amount collected). You want the charity to appeal to all or nearly all.

Here’s my chance to raise my personal passion: give to your local animal welfare rescue. And, consider adopting a four-legged friend, in particular, an older cat or dog (unless you have too much unconditional love in your life).

Following a chat with your CEO at the party, you notice two employees dancing suggestively. There is also a love train of employees, in which everyone puts their hands in the pockets of the person in front of them. Well, they intend the pockets but I am not sure that is where there hands end up. I won’t go any further, at least not here.

Because of situations like these, every year around this time there is a bonanza for plaintiffs’ lawyers: “Were you groped at your holiday party? Witness employees grinding on the dance floor? Call 1-800-IRETIRE.”

To minimize the likelihood that workers will have cause to contact one of these lawyers, remind employees that your EEO policy applies to social events and respond quickly and firmly to inappropriate behavior. Reminder, if you are in HR, there is no such thing as being a passive bystander if you see or hear inappropriate conduct or comments. To ignore is to condone.

And pay attention to the music, too. If music will be played, focus on what it will be.

At the risk of showing my age, Rod Stewart’s “Do Ya Think I’m Sexy?” would not be my first choice. There is no good answer to Rod’s question!

Snoop Dogg’s “Sensual Seduction” isn’t much better. The problem with this title? Both words.

But somewhere between Snoop Dogg and Barry Manilow is an appropriate middle ground. May I suggest Adele?

And don’t worry about playing Springsteen’s “Santa Claus Is Coming to Town.” But that’s about as religious as you probably should get.
You hear discussions about an unofficial after-party. You know it is safer to swim in a lava pit than to attend an after-party. So you run to your office.

You read through the holiday cards on your desk. Many are blank because no one knows what to say. If you say “Happy Holidays,” are you declaring war on Christmas? If you say “Merry Christmas,” are you disrespecting your Muslim colleagues?

A generic “Season’s Greetings” works best. But if you know the faith of the recipient, it is more than OK to customize. I always wish my Christian friends “Merry Christmas.” And I like it when people wish me “Happy Hanukkah” if they know I am Jewish. I am less happy if they do so because they think I look Jewish.

Yes, there are risks everywhere you turn. But these risks can be managed with thoughtful planning.

So, HR, let’s do what we do best: think and then balance. And now, I shall try to do the same.

If you celebrate Christmas, Hanukkah or Kwanzaa, I wish you a peaceful and meaningful holiday that corresponds with your faith. If you observe another holiday now, I apologize for not referencing it by name, but I give you my good wishes just the same, as I do for those who recognize no holidays or who celebrate at another time of year.

May peace be with all!

And, please, be good to each other.

17 Tips for Anti-Harassment Training

General, , ,

I am pleased to share my latest SHRM post reflecting on the EEOC’s report regarding harassment in the workplace.

The recent release of the Equal Employment Opportunity Commission (EEOC) report on sexual harassment shouldn’t be cause for a collective yawn. Rather, the report contains the seeds for great ideas to fight harassment of all stripes, including that based on race, gender, national origin and religion.

EEOC Chair Jenny Yang first announced the creation of a Select Task Force on the Study of Harassment in the Workplace early last year, and her message then was simple: We have made a lot of progress, but the problem persists.

Fast-forward to June, which was the 30th anniversary of the Supreme Court’s recognition that sexual harassment is a form of sex discrimination. After more than a year of study, including numerous public hearings, EEOC commissioners Chai Feldblum and Victoria Lipnic issued their report.

One key aspect of the study is the importance of training supervisors and management. Let’s focus on the following 17 tips for upgrading your training that are based not only on specific recommendations from EEOC commissioners but also on my own advice. (Note: While I served on the task force, I speak for neither the EEOC nor the task force.)

1. Ensure that the training is interactive and facilitated by a qualified trainer. If your employees are passive participants, the training will not achieve its full potential. Ideally, the training should be live. If that is not feasible for cost reasons or because employees are geographically dispersed, you can consider an online alternative, but it should have an interactive component.

2. Confirm that support comes from the highest levels.Without the endorsement of senior leaders, the training likely will be seen as a mere “check-the-box” exercise. Executives should attend the event and ideally provide opening or closing comments. Leaders must make it clear that everyone will be held accountable for complying with the requirements covered in the training.

3. Clarify that the training should be taken seriously. The purpose of this exercise is not simply to sensitize supervisors; it is to help them keep their jobs. Make it clear that the employer, like the courts, holds supervisors to a higher standard than other employees.

4. Emphasize the business risks of engaging in or tolerating harassing behaviors. Such risks include lost productivity, lower employee retention and the employer’s tarnished reputation. Simply put, harassment is bad for business.

5. Provide specific examples of unacceptable behaviors as opposed to making general statements. Examples must be customized so that they resonate in your workplace. Canned training is a waste of everyone’s time.

6. Focus on risk factors that increase the likelihood that harassment will be tolerated. These include a homogenous workforce and workers who are dependent on customers’ tips and may be afraid to speak up. Supervisor training must focus on how these risk factors may increase the potential for harassment so that managers can address problems before they occur.

7. Emphasize what is unacceptable vs. what is illegal.Employers don’t want to suggest that behavior is unlawful when it might not be. For example, in most cases, one comment is not actionable. You also don’t want to imply that unacceptable behavior is OK simply because it is not significant or pervasive enough to violate the law.

8. Describe both severe and subtle examples of harassment. If employers don’t include the less obvious examples, supervisors may define harassing behavior too narrowly. On the other hand, if blatant behaviors are excluded, managers may fail to address what they cannot imagine anyone doing even when it does indeed take place.

9. Address unlawful harassment in all its forms.Harassment can be based on a person’s race, ethnicity or religion. And don’t forget that gender-based harassment, even if it is not sexual in nature, is also against the law.

10. Provide supervisors with guidance on how to respond in the moment. If supervisors aren’t taught what to say from the very moment an employee reports harassment to them, they may say something unwise such as, “That doesn’t sound like Mark.” Make it simple: Supervisors should say, “Thank you for bringing your concerns to my attention. We take them very seriously.”

11. Emphasize that supervisors cannot promise absolute confidentiality. Managers should report all complaints to HR as a matter of course. However, if they aren’t informed of this step in advance, and they agree to an employee’s request to keep a complaint confidential, then they cannot tell anyone, despite the legal and business risks that go with having notice and doing nothing.

12. Train supervisors to respond proactively to unacceptable conduct. Managers who see, hear or otherwise become aware of harassing behavior should follow up, even in the absence of a complaint. To be silent is to condone. This is why the EEOC recommends that so-called bystander training be incorporated into supervisory education efforts. This type of training is based on the premise that witnesses or others who become aware of harassing behavior (bystanders) play a key role in stamping out harassment.

13. Emphasize nonretaliation. Fear of retaliation is the primary reason employees do not raise concerns when they should. Employers must define retaliation as broadly as the law in terms of who is protected (not just complainants) and what is prohibited (not just discipline and discharge). Examples of other prohibited retaliatory actions include changing the amount of work given to employees, shifting the nature of assigned tasks and excluding workers from key meetings. Emphasize that retaliation of any kind against a person who reports or witnesses harassment will be met with immediate and proportionate corrective action.

14. Provide civility training. Even though rude or uncivil behavior is not unlawful unless it relates to a protected group, incivility is the gateway to harassing behavior. Therefore, the EEOC recommends that employers conduct civility training. True, civility training can create problems with the National Labor Relations Board. But for supervisors who are not covered under the National Labor Relations Act (NLRA), such training can be infused not only into anti-harassment training but also performance management training without risk of violating the NLRA, if structured properly.

15. Use humor carefully. Appropriate humor can sometimes ease tension so that participants are more open to the training, but it is very important not to minimize the seriousness of the issue. In my experience, humor is best used to poke fun at those who defend inappropriate behavior: “He really thought that if he called her at home off the clock to share his lustful feelings for her, it was not harassment. Perhaps he should be fired for both harassment and stupidity.”

16. Evaluate and re-evaluate. Elicit specific feedback about what resonated with employees and what they want to know more about. Discuss which behaviors do not qualify as harassment, such as a nondiscriminatory but tough management style.

17. Convey that the solution is not to avoid those who are different from us. Trying to avoid harassment claims by avoiding certain groups of employees altogether may constitute unlawful discrimination. Provide specific examples on how supervisors can engage in mentoring and promote social inclusion within a diverse workforce.